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20px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none;box-shadow:0 4px 16px rgba(10,132,255,.28);transition:transform .18s var(--ease-spring),box-shadow .25s var(--ease-smooth),filter .2s var(--ease-smooth)}.btn:hover,button:hover{transform:translateY(-1px) scale(1.015);filter:brightness(1.06);box-shadow:0 8px 22px rgba(10,132,255,.34)}.btn:active,button:active{transform:translateY(0) scale(.97);box-shadow:0 2px 8px rgba(10,132,255,.28)}.btn-secondary{background:var(--glass);color:var(--text);border:1px solid var(--glass-border);box-shadow:var(--glass-shadow)}.btn-secondary:hover{box-shadow:var(--glass-shadow-hover);filter:none}.btn-resolved{color:var(--success);border-color:rgba(52,199,89,.3)}.btn-unresolved{color:var(--danger);border-color:rgba(255,59,48,.3)}.error-banner{background:var(--danger-bg);color:var(--danger);border-radius:12px;padding:11px 15px;font-size:14px;margin-bottom:16px;animation:rise-in .3s var(--ease-smooth) 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0;gap:4px}.new-user-device-list,.thread{display:flex;flex-direction:column}.thread{gap:14px;margin:22px 0}.message{border:1px solid var(--glass-border);border-radius:var(--radius);padding:16px 18px;background:var(--glass);backdrop-filter:blur(18px) saturate(160%);-webkit-backdrop-filter:blur(18px) saturate(160%);box-shadow:var(--glass-shadow);animation:rise-in .35s var(--ease-smooth) both;transition:box-shadow .25s var(--ease-smooth),transform .25s var(--ease-smooth)}.message:hover{box-shadow:var(--glass-shadow-hover)}.message-admin{border-left:3px solid var(--accent-2)}.message-customer{border-left:3px solid var(--info);background:rgba(10,132,255,.05)}@media (prefers-color-scheme:dark){.message-customer{background:rgba(64,156,255,.08)}}.message-header{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-bottom:8px;gap:8px;flex-wrap:wrap}.message-body{white-space:pre-wrap;font-size:14px}.attachment-list{list-style:none;padding:0;margin:12px 0 0;display:flex;flex-direction:column;gap:5px}.attachment-list a{font-size:13px;text-decoration:none;transition:color .2s var(--ease-smooth)}.attachment-list a:hover{text-decoration:underline}.attachment-input-list{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-direction:column;gap:6px}.attachment-input-chip{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:7px 8px 7px 12px;background:var(--glass);border:1px solid var(--glass-border);border-radius:10px;font-size:13px}.attachment-input-remove{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:20px;height:20px;border:none;border-radius:50%;background:var(--glass-strong);color:var(--muted);font-size:11px;line-height:1;cursor:pointer;transition:color .2s var(--ease-smooth),background .2s var(--ease-smooth)}.attachment-input-remove:hover{color:var(--danger);background:var(--danger-bg)}.ticket-search{display:flex;align-items:center;gap:10px;margin-bottom:12px;padding:10px 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var(--border)}.backoffice-toolbar .status-form{flex:1 1 auto;flex-wrap:wrap;min-width:0}.export-actions{display:flex;align-items:center;gap:8px;flex-wrap:nowrap;flex-shrink:0;padding-left:14px;border-left:1px solid var(--border)}.btn-sm{padding:7px 14px;font-size:13px;white-space:nowrap}@media (max-width:480px){.export-actions{width:100%;border-left:none;padding-left:0;padding-top:10px;border-top:1px solid var(--border)}}.date-filter-dropdown{margin-bottom:16px}.date-filter-dropdown summary{display:inline-flex;align-items:center;gap:7px;list-style:none;cursor:pointer;padding:9px 16px;border-radius:var(--radius-pill);background:var(--glass);border:1px solid var(--glass-border);box-shadow:var(--glass-shadow);font-size:13px;font-weight:600;color:var(--text);width:fit-content;transition:box-shadow .2s var(--ease-smooth)}.date-filter-dropdown summary::-webkit-details-marker{display:none}.date-filter-dropdown 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var(--ease-smooth)}.status-timeline-dot.is-done{background:var(--accent-2);border-color:var(--accent-2);color:#fff}.status-timeline-dot.is-bad{background:var(--danger);border-color:var(--danger);color:#fff}.status-timeline-dot.is-current{border-color:var(--accent);color:var(--accent);box-shadow:0 0 0 4px var(--info-bg);background:var(--glass-strong)}.status-timeline-dot.is-paused{border-color:var(--warning);color:var(--warning);background:var(--warning-bg);animation:pulse-paused 1.8s ease-in-out infinite}@keyframes pulse-paused{0%,to{box-shadow:0 0 0 0 var(--warning-bg)}50%{box-shadow:0 0 0 6px var(--warning-bg)}}.status-timeline-label{font-size:12px;color:var(--muted);text-align:center}.status-timeline-label.is-active{color:var(--text);font-weight:600}.status-timeline-line{flex:1 1;height:2px;background:var(--border);margin-top:14px}.status-timeline-line.is-done{background:var(--accent-2)}.status-timeline-suspended 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span{display:block;width:18px;height:2px;border-radius:1px;background:var(--text)}.backoffice-sidebar-header{display:none}.backoffice-sidebar-close{background:none;border:none;color:var(--muted);font-size:16px;cursor:pointer;padding:4px 6px}.backoffice-sidebar-backdrop{display:none}@media (max-width:720px){.backoffice-shell{padding:24px 16px 48px}.backoffice-layout{flex-direction:column}.backoffice-hamburger{display:inline-flex}.backoffice-sidebar{position:fixed;top:0;left:0;height:100vh;width:280px;max-width:82vw;z-index:100;background:var(--glass-strong);backdrop-filter:blur(28px) saturate(180%);-webkit-backdrop-filter:blur(28px) saturate(180%);border-right:1px solid var(--glass-border);box-shadow:var(--glass-shadow-hover);padding:20px;overflow-y:auto;transform:translateX(-100%);transition:transform .3s var(--ease-smooth)}.backoffice-sidebar.is-open{transform:translateX(0)}.backoffice-sidebar-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--border)}.backoffice-sidebar-backdrop{display:block;position:fixed;inset:0;z-index:99;background:rgba(20,20,30,.4);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.backoffice-main{padding-left:0}.sidebar-link{width:auto}}.table-scroll{overflow-x:auto}.domain-table{width:100%;min-width:480px;border-collapse:collapse;font-size:14px}.domain-table td,.domain-table th{text-align:left;padding:12px 10px;border-bottom:1px solid var(--border)}.domain-table td:last-child{white-space:nowrap}@media (max-width:640px){.table-scroll{overflow-x:visible}.domain-table{min-width:0}.domain-table thead{display:none}.domain-table tr{display:block;border-bottom:1px solid var(--border);padding:10px 0}.domain-table td{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:5px 0;border-bottom:none;text-align:right}.domain-table td[data-label]:not([data-label=""]):before{content:attr(data-label);font-weight:600;color:var(--muted);text-align:left}.domain-table td:last-child{justify-content:flex-end}}.inline-form{display:inline}@media (max-width:640px){.container{padding:22px 16px 48px}.topbar{flex-direction:column;align-items:center;padding:12px 16px;gap:18px}.topbar nav{width:100%;justify-content:center;row-gap:10px}.ticket-row{flex-direction:column;align-items:flex-start}.ticket-row-top{width:100%}.auth-card{padding:26px}.feedback-panel{left:16px;width:auto}.feedback-bubble,.feedback-panel{right:16px;bottom:16px}}.beta-badge{display:inline-block;vertical-align:middle;padding:2px 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rgba(10,132,255,.22)}.feedback-bubble-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:26px;height:26px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#fff;font-size:13px}.feedback-panel{position:fixed;right:24px;bottom:24px;z-index:50;width:320px;max-width:calc(100vw - 32px);background:var(--glass-strong);backdrop-filter:blur(28px) saturate(180%);-webkit-backdrop-filter:blur(28px) saturate(180%);border:1px solid var(--glass-border);box-shadow:var(--glass-shadow-hover);border-radius:var(--radius-lg);padding:18px;transform-origin:bottom right;animation:panel-expand .3s var(--ease-spring) both}@keyframes panel-expand{0%{opacity:0;transform:translateY(10px) scale(.9)}to{opacity:1;transform:translateY(0) scale(1)}}.feedback-panel-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.feedback-close{background:none;border:none;color:var(--muted);font-size:14px;cursor:pointer;padding:2px 6px}.feedback-thumbs{display:flex;gap:12px;margin-top:8px}.feedback-thumb{flex:1 1;font-size:24px;padding:10px;border-radius:var(--radius);background:var(--glass);border:1px solid var(--glass-border);cursor:pointer;transition:transform .18s var(--ease-spring),border-color .2s var(--ease-smooth)}.feedback-thumb:hover{transform:translateY(-2px)}.feedback-thumb.is-selected{border-color:var(--accent);box-shadow:0 0 0 3px var(--info-bg)}.feedback-thanks{text-align:center;padding:16px 0 4px;font-weight:600}.site-footer{margin-top:40px;padding:28px 24px;display:flex;flex-direction:column;align-items:center;gap:12px;border-top:1px solid var(--glass-border);background:var(--glass);backdrop-filter:blur(20px) saturate(160%);-webkit-backdrop-filter:blur(20px) saturate(160%)}.site-footer-logo{height:26px;width:auto}@media (prefers-color-scheme:dark){.site-footer-logo{filter:invert(1) brightness(1.6)}}.site-footer-text{font-size:12px;color:var(--muted);margin:0}